VectorStar's Battles with Verizon

I have had scores upon scores of undocumented problems with GTE's Advanced Data Division (now Verizon Advanced Data). I have kept rough documentation of my difficulties with Verizon over the last year, and wish to make it available to the public as a means to assist anyone who is experiencing similar problems with Verizon.

Hard-to-Find Contact numbers for Verizon:
  • 877-483-4375: DSL Installation
  • 877-483-3350: DSL Installation Support (use this number after an installation order has been created)
  • 866-892-8368: Verizon Avenue (they connect Apartment Complexes, Condominiums, etc)
  • 888-391-1234: DSL Repair, Level 1
  • 866-405-4100: DIRECT DSL support number - no holding, no wait
  • 888-483-9800: DSL Repair, Field Personnel and Central Offices
  • 562-491-8922: Karen Heinrich, Level 2 Support
  • 866-848-7700: Kimberly Webb and Robert Solenis, Vice Presidents of Customer Relations - Verizon Advanced Data
My headaches with Verizon:
Personal Notes of support and installation problems: Letters, petitions, and complaints I have filed: Miscellaneous Useful Data:
Last Updated 11-29-2001.